“A sage punishes not because a crime has been committed， but rather to prevent its being committed;because the past cannot be revoked， but the future is being forestalled.”
Plato / CEO FARR
ACCESSIBILITY POLICY
Last Updated: May 15, 2025
Policy No.: A11Y-2025-001
Policy No.: A11Y-2025-001
1. POLICY STATEMENT
SHOEACC LTD is committed to ensuring digital accessibility for all users, including persons with disabilities. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard and comply with relevant legislation including:
- Americans with Disabilities Act (ADA) Title III
- EU Web Accessibility Directive (EU 2016/2102)
- UK Equality Act 2010
- EN 301 549 V3.2.1 Accessibility Requirements
2. ACCESSIBILITY STANDARDS IMPLEMENTATION
2.1 Technical Measures
Our website () implements:
- Semantic HTML5 markup for screen reader compatibility
- ARIA (Accessible Rich Internet Applications) landmarks
- Color contrast ratios ≥ 4.5:1 (WCAG 2.1 Success Criterion 1.4.3)
- Keyboard navigability for all interactive elements
- Resizable text up to 200% without loss of functionality
2.2 Continuous Improvement Process
- Quarterly accessibility audits using WAVE and aXe tools
- Manual testing with assistive technologies (JAWS, NVDA, VoiceOver)
- Disability community user testing panels
3. FEEDBACK MECHANISM
3.1 Submission Channels
Report accessibility barriers via:
🟦 Email: support@shoeacc.com
🟦 Phone: +(86) 17 -6886 -55122 TTY compatible
3.2 Required Information
For effective resolution, include:
- URL of inaccessible page/content
- Technology used (browser, assistive devices)
- Detailed description of the barrier
- Contact information (optional for follow-up)
4. RESPONSE PROTOCOL
4.1 Acknowledgement
- Automatic confirmation within 24 hours of submission
- Case tracking ID provided via preferred contact method
4.2 Resolution Timeline
| Severity Level | Initial Response | Resolution Target |
|---|---|---|
| Critical (Complete blockage) | 48 hours | 5 business days |
| Moderate (Partial restriction) | 72 hours | 10 business days |
| Minor (Cosmic issue) | 5 days | Next quarterly update |
4.3 Escalation Procedure
Unresolved issues after 15 days may be escalated to:
Chief Accessibility Officer → Global Compliance Committee → External Mediation
5. REASONABLE ACCOMMODATIONS
Upon request, we provide:
✅ Alternative format product descriptions (Braille, audio)
✅ Extended customer service sessions (up to 50% more time)
✅ Dedicated support agents trained in disability etiquette
6. EXEMPTIONS AND LIMITATIONS
The following content may have accessibility limitations:
- Third-party applications (e.g., payment gateways)
- Archived documents published prior to 2025-01-01
- Highly complex data visualizations (alternative data tables provided)
7. TRAINING AND ACCOUNTABILITY
7.1 Employee Training
All staff complete mandatory training on:
- WCAG 2.1 implementation techniques
- Disability awareness (IAAP CPACC curriculum)
- Accessible document creation
7.2 Governance Structure
Chief Accessibility Officer │ ├── Technical Compliance Team ├── User Experience Group └── Legal & Standards Committee
8. COMPLIANCE CERTIFICATION
- Current Conformance Status: WCAG 2.1 Level AA
- Validation Report:
- Certification Body: IAAC (International Accessibility Assurance Consortium)
9. POLICY UPDATES
Significant changes will be:
- Announced 30 days in advance via website banner
- Described in an updated Accessibility Conformance Report
10. CONTACT INFORMATION
Global Accessibility Coordinator:
📧support@shoeacc.com
Address
2706D,6f, Times Building A, No. 89 LongCheng Aenue, Shangjing Community, Longgang District Shenzhen City, China.
Phone
Phone: (+86)-17-6886-55122
Support@shoeacc.com
SHOEACC
Effective Date: May 15, 20