For all our products, after deducting production procurement costs and shipping logistics expenses, we maintain a net profit margin of only 5-10% at maximum.
SHOEACC / CEO FARR
DELIVERY POLICY
Policy No.: DEL-2025-001
Last Updated: May 15, 2025
Applicable Regions: Singapore, Taiwan (China), Australia, Japan, UK, Norway, Switzerland
Last Updated: May 15, 2025
Applicable Regions: Singapore, Taiwan (China), Australia, Japan, UK, Norway, Switzerland
1. SERVICE DEFINITION
1.1 Door-to-Door Postal Service encompasses:
- Maximum weight limit: 2kg (all regions)
- Maximum dimensions: Length + Width + Height ≤ 90cm
- Restricted Items:
❌ Lithium batteries (≥100Wh)
❌ Animal fur products (prohibited in Norway)
1.2 Operational Flow:
- Warehouse dispatch within 24 hours of payment
- Handover to designated national postal operators:
- Singapore: Singapore Post (Ref: Speedpost RC)
- UK: Royal Mail (Service RM24)
- Taiwan: Chunghwa Post (Service Code: TW-D2D)
2. DOMESTIC DISPATCH & DELIVERY TIMELINES
Destination Standard Timeline Remote Areas Extension Singapore 5-7 days – Taiwan (China) 7-10 days Penghu/Kinmen +3 days Australia 12-15 days Postcodes 08xx/09xx +5 days Japan 8-12 days Okinawa/Islands +4 days UK 10-14 days BT postcodes +7 days Norway 14-20 days Svalbard excluded Switzerland 12-18 days Areas >2000m altitude +7 days Note: Timelines are estimates only. Actual delivery may vary due to:
- Natural disasters (typhoons ≥TD classification)
- Customs clearance delays (>72 hours)
- National holidays or port congestion
3. CRITICAL IMPACT FACTORS
3.1 Customs Delays:
| Region | Documentation Requirements | Avg. Delay |
|---|---|---|
| Japan | PSC safety label + Japanese manuals | 3-5 days |
| Australia | BIAST biosecurity report | 2-8 days |
| Norway | REACH chemical compliance proof | 4-7 days |
3.2 Force Majeure Events:
- Weather disruptions:
- Typhoon season (Asia-Pacific: June-October)
- Arctic fronts (UK/Norway: November-March)
- Government actions:
- Customs strikes (e.g., UK PCS Union)
- Import restrictions
4. INSURANCE & COMPENSATION
4.1 Covered Scenarios (Human Error Only):
✅ Natural disasters (floods/earthquakes)
✅ Accidents (vehicle collisions)
✅ Theft/robbery (police report required)
✅ Damage from improper handling during transit
✅ Loss confirmed by carrier investigation report
4.2 Non-Compensable Scenarios:
❌ Improper packaging
❌ Address errors/refusals
❌ War/nuclear hazards (ICC Clause 280)
❌ Customs confiscation or destruction
❌ Incorrect/refused delivery addresses
❌ Natural disasters (floods, earthquakes)
❌ War or terrorism
4.3 Claim Limits:
| Claim Type | Compensation Cap | Required Proof |
|---|---|---|
| Loss | USD 100 or 50% order value | Carrier loss certificate |
| Damage | Max USD 50 | Unboxing video + carrier report |
4.4 Claims Procedure
- Notification: Email claims@shoeacc.com within 48 hours of delivery with subject: CLAIM-[Order#]
- Documentation (submit within 7 days):
- Unboxing video (30-sec continuous footage showing intact packaging)
- Police report (for theft)
- Payment receipt & commercial invoice
- Carrier damage report (e.g., FedEx Code F09)
- Assessment & Payout (≤15 days):
Compensation=min(USD100, Paid Price×100Damage %)
Damage % determined by Lloyd’s Scale (e.g., sole detachment = 70%)
5. SPECIAL PROVISIONS
5.1 Potential Delivery Delays May Result From:
- Weather events:
- 14+ days delay during typhoon/Arctic storm seasons
- Customs inspections:
- Random inspection rate: ~12% for footwear
- Peak season congestion:
- Black Friday/Christmas delays up to 15 days
5.2 Tracking Protocol:
- Initial tracking number: CN-prefixed 13-digit code (e.g., CN123456789HK)
- Destination tracking conversion:
- UK: RM-prefixed 16-digit code
- Japan: JP-prefixed alphanumeric code
6. TAX & DUTY PROVISIONS
6.1 General Rule
95% of shipments qualify for duty-free entry. Exceptions include:
- Policy changes (e.g., Australia sudden footwear levy)
- High-value shipments (e.g., >NTD 3,000 in Taiwan)
6.2 Customer Responsibilities
If duties apply:
- SHOEACC will email a Duty Prepayment Guide within 24 hours
- Taxes must be paid via logistics partner (e.g., DHL fees = duty × 8%)
6. LIABILITY DISCLAIMER
SHOEACC bears no liability for:
- Shipment returns due to incomplete customs documentation (e.g., missing Japan PSC label)
- Delays caused by postal strikes (UPU Convention Art. 18)
- Force majeure events including pandemics/war (ICC Force Majeure Clause 2020)
- Customs destruction of counterfeits – UPU Convention Art. 18.3
- Avalanche-blocked routes (Switzerland) – ICC Force Majeure Clause 2020
- Recipient address errors – CISG Art. 79
POLICY ADMINISTRATION
- Verification:
- Singapore Post Ref: SPCC-2025-D2D
- Royal Mail Service Code: RM24-DDP
- Full Text Access: http://www.shoeacc.com/policy-delivery/
- Dispute Resolution: Singapore International Arbitration Centre (SIAC Ref. DEL2025)
Address
2706D,6f, Times Building A, No. 89 LongCheng Aenue, Shangjing Community, Longgang District Shenzhen City, China.
Phone
Phone: (+86)-17-6886-55122
Support@shoeacc.com
SHOEACC
Effective Date: May 15, 20