“A sage punishes not because a crime has been committed， but rather to prevent its being committed;because the past cannot be revoked， but the future is being forestalled.”
Plato / CEO FARR
Q&A POLICY
Last Updated: May 15, 2025
Policy No.: UQA-2025-001
Policy No.: UQA-2025-001
1. SERVICE DEFINITION
Q: What services are covered by these Terms?
A: These Terms govern your use of:
- SHOEACC website (http://www.shoeacc.com) and mobile apps
- Order processing, payment, and logistics systems
- User accounts, gift cards, and related services
By accessing our services, you agree to these Terms.
2.USER RESPONSIBILITIES
Q: What are my obligations as a user?
A:
- Account Security: You are responsible for all activities under your account.
- Age Restriction: Users must be ≥18 years old. Minors (13-17) require parental supervision.
- Prohibited Actions:
❌ Abusing return policies (e.g., fraudulent returns)
❌ Data scraping/automated tools disrupting services
❌ Posting illegal/infringing content
3. DATA PRIVACY & INTERNATIONAL ORDERS
Q: How is my personal data handled?
A:
- Purpose: Used only for order processing, logistics, and compliant marketing.
- Control: Download/delete data via account settings (per GDPR Art. 20).
- Third Parties: Shared only with logistics (DHL/FedEx) and payment gateways (Stripe).
Q: Who pays import duties for international orders?
A:
- Buyer’s Responsibility: Duties/taxes under DDU terms.
- Duty-Free Thresholds:
✅ EU: Orders ≤€150 (VAT exemption)
✅ USA: Orders ≤$800 (Section 321 exemption)
4. DISPUTE RESOLUTION
Q: How are disputes resolved?
A: Negotiation: Contact support@shoeacc.com (24-hour response).
5. SOFTWARE & MOBILE APP RULES
Q: Are there restrictions on app usage?
A:
- Modification: Reverse engineering/modifying code is prohibited (DMCA §1201).
- Permissions: Location/data access requires user confirmation.
- Government Use: Licensed as “Commercial Items” (FAR 52.227-19).
6. LIABILITY LIMITATIONS
Q: What is SHOEACC’s liability for product errors?
A:
- Product Descriptions: ≤10% variance in size/color is acceptable.
- Service Interruptions: Not liable for:
Natural disasters (typhoons ≥Category 3 / earthquakes ≥6.0 magnitude)
Government actions (customs holds >30 days)
Third-party failures (e.g., PayPal outages) - Compensation Cap: Maximum $100 or 50% of the order amount (excluding indirect losses), subject to the order return policy.
7. POLICY UPDATES & CONTACT
Q: How are policy changes communicated?
A: Major updates announced 30 days in advance.
Q: How to report copyright infringement?
A: Send notices including:
① Copyright proof ② Infringing URL ③ Rights holder contact
Address: support@shoeacc.com (48-hour response)
Address
2706D,6f, Times Building A, No. 89 LongCheng Aenue, Shangjing Community, Longgang District Shenzhen City, China.
Phone
Phone: (+86)-17-6886-55122
Support@shoeacc.com
SHOEACC
Effective Date: May 15, 20